Cancellation, Refund & Replacement Policy
Effective Date: July 18, 2026
At Wenva, customer satisfaction is our priority. Please read our Cancellation, Refund, and Replacement Policy carefully before placing an order.
Order Cancellation
Once order place it cannot be cancelled
đ Phone: +91 97379 39349
đ§ Support: support@feelwenva.com
Cancellation Eligibility
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Orders can be cancelled only before they are shipped.
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Once an order has been dispatched, it cannot be cancelled.
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If your order has already been delivered, cancellation is not possible.
Refund Policy
Prepaid Orders
If your prepaid order is successfully cancelled before dispatch, the refund will be initiated to your original payment method.
Refunds are generally processed within 5â7 business days, depending on your bank or payment provider.
Cash on Delivery (COD)
No refund is applicable for Cash on Delivery orders unless a replacement or refund has been approved under the conditions mentioned below.
Replacement Policy
Due to the nature of health and wellness products, Wenva does not accept returns once a product has been delivered.
However, we will gladly provide a replacement if any of the following situations occur:
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You received the wrong product.
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Your order is missing an item.
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The product was damaged during delivery.
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The product received is expired.
Replacement requests must be submitted within 7 days from the date of delivery.
Our customer support team may request clear photographs or additional information to verify the issue before approving the replacement.
Once approved, a replacement order will be created and shipped at no additional cost.
Refund Processing
If a refund is approved, the amount will be credited to your original payment method.
Depending on your payment provider, refunds usually reflect within 5â7 business days after they are processed.
Failed or Delayed Refunds
In rare cases, payment processing delays may occur due to banking or payment gateway issues.
If you do not receive your refund within the expected time, please contact our support team. We will investigate the matter and provide an update as soon as possible.
Non-Returnable Products
For hygiene and safety reasons, we do not accept returns of opened or used products.
Products purchased from Wenva are non-returnable unless they qualify for a replacement under this policy.
Contact Us
If you have any questions regarding cancellations, refunds, or replacements, please contact us:
Wenva
đ Phone: +91 97379 39349
đ§ Email: info@feelwenva.com
đ§ Support: suport@feelwenva.com
Our support team will respond as quickly as possible during business hours.